Learning Objectives
Usability
User Centered Design
From User-centered to Affective Computing
Case: Collabrys
| Readings & Tasks |
| R. Picard, First Monday |
| J. Hagel |
| D. Truog |
| Case: Collabrys |
Example Sites:
Can
Virtual Agents Save the Day. An interesting collection of
resources at CNET.
Usability
- Norman - Nielsen Group: Some of the valley's leading lights on usabilty.
- Our local experts on the Farm. HCI.
- Usability for the visually impaired.
Kismet & Cog
| Kismet homepage |
| Kismet speaking |
| Kismet's Older "brother" Cog |
| Newstand |
| ____/ 3-02\_____ "Is this Chip Educable?" Letting digital technology evolve: A book review. NY Times |
| ___/ 11-23-00\__ "Mobile Spy Keeps an Eye Out Your own (human) controlled spy bot. NY Times |
| __/ 01-22-01\___ Travel Sites Emulating Merchants, Redesigned Expedia and others are merging humans and machines. |
We work from several main points:
- Usability comes first,
- AI augments humans, not the other way around, and
- The current web approaches are quite stunted.
Kismet learns a lesson
|
Information Appliances and the Chasm Don Norman of Nielsen-Norman (and Unext) combines his long-standing research on usability with the chasm perspective to make some very interesting points about needs of users and approaches to technology. Just as we cross the chasm from early adopters to pragmatists, we should expect to shift from "technology centered" design to "user centered" design. One more reason why so many high technology products fail - they stay technology focused. For web sites in general, and e-commerce in particular, this is a very useful lesson. How well has Unext applied these lessons, and what about moving education online? This has more than (as they say) academic interest. As we move to tutoring and training our customers, distance education is a powerful conceptual model for much of online marketing. Source: D. Norman, The Invisible Computer
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